Privacy Policy
Last updated: 18 September 2026
1. General Terms
Data Collection - What We Gather and Why We collect personal information that is necessary to deliver account services, process payments and meet regulatory obligations. This includes identity details (name, date of birth), contact information (email address, phone number), and verification data required for KYC checks. Financial details collected are limited to what is needed to fund and withdraw from your account, such as payment instrument identifiers and bank details when you make transactions. Technical and device information is captured to provide a reliable mobile-first experience. That data includes device identifiers, operating system, app version and push-notification tokens. We also record session data such as IP addresses, device settings and browser or app logs to detect fraud, ensure compatibility and improve performance for players using our dedicated app and mobile site. Transaction and gameplay records are retained to manage deposits, wagers and withdrawals, to calculate VIP tier progression across ten levels from Bronze to Black Diamond, and to support dispute resolution. Gameplay logs include the games you play, such as pokies and live dealer rounds, bet sizes and outcomes. For game-provider interactions we may share necessary play data with partners like Bgaming to deliver and audit game results. Behavioural and preference data helps us personalise offers, in-app messaging and push notifications while you are on the move. We may also collect location data when you enable it on your device to improve localisation of services and ensure compliance where required. We limit collection to the minimum necessary and seek clear consent where local law requires it.
2. Eligibility
Data Usage and Sharing - How Information Is Processed We use collected information to operate your account, execute transactions and provide customer support. Processing is necessary to perform the services you request, including fund transfers, game play, VIP benefits and fulfilment of promotional rewards. For payments we work with authorised processors to accept PayID, Crypto, VISA, MasterCard, Credit/Debit Cards and bank transfers. Withdrawal processing follows our stated timelines - typically up to 7 days with bank transfer settlement usually taking 3-5 business days. Regulatory compliance and fraud prevention are core reasons for sharing data. We disclose limited information to regulators, law enforcement or dispute resolution bodies when legally required. We also collaborate with payment partners, identity verification vendors and fraud-detection services to verify transactions and protect accounts from abuse. These third parties act as processors and are contractually bound to protect personal data to the same standard we do. We share play and technical data with game providers to deliver seamless gameplay and to reconcile outcomes. Providers such as Bgaming receive the necessary session and game-result information to ensure a provably fair experience. Where analytics or marketing vendors are engaged, we transfer only the information required for measurement, optimisation and secure delivery of push notifications or in-app communications. Cross-border transfer of personal data can occur because our services operate internationally under the Philippines Authority licence. When transfers to jurisdictions with different data-protection laws are necessary, we rely on appropriate safeguards and contractual agreements to protect your information. We do not sell personal data to third parties.
3. Account Security
Your Rights and Security - Control Measures and Protections You have rights over your personal data. Depending on local law, those rights typically include access to the data we hold about you, correction of inaccurate information, restriction of processing, objection to direct marketing, and portability of data. You may also withdraw consent for certain processing activities. To exercise rights, use the account controls in the app or contact our data protection team via the secure channels available in your account area. We combine technical and organisational measures to safeguard personal information. Measures include encryption of data in transit and at rest, multilayered access controls, strong authentication for account access and regular security assessments. Staff access is limited to the minimum necessary, and personnel receive training on data protection and responsible handling of player information. Retention is driven by operational needs and legal obligations. We retain records required to support transactions, verify identity, manage VIP progression and comply with anti-money-laundering obligations. When personal data is no longer needed, we securely delete or anonymise it. If you close your account, we follow verified processes to ensure requests to close or delete accounts are validated before action is taken. If you have concerns about data handling, you can raise them with our internal team. Because we are licensed by the Philippines Authority, serious unresolved issues may also be brought to the attention of relevant supervisory authorities. We aim to resolve queries quickly and transparently while safeguarding account integrity and the protection of other players.
4. Responsible Gambling
5. Bonus Terms
Introduction to Our Data Practices
Royal Reels Casino is dedicated to protecting your personal information while delivering the best mobile experience. Licensed by the Philippines Authority, our service is built for mobile-first players who value secure, on-the-go gameplay across over 3000 online pokies and live dealer games. This page explains in clear terms what data we collect, how we use it and the choices you have.
We operate a dedicated app and mobile site designed for speed, reliability and personalised play. The following sections outline the categories of data involved, the lawful bases for processing and the safeguards we apply to keep your information secure.
Types of Data We Collect
We gather account and identity data to create and verify your profile. Typical fields include name, date of birth and contact details. Financial information is collected strictly to process deposits and withdrawals. Supported payment methods include PayID, Crypto, VISA, MasterCard, Credit/Debit Cards and bank transfer. Minimum deposit levels start from €10 and minimum withdrawals begin at €50.
Technical and device data is recorded to optimise the app experience. This includes device identifiers, app version, operating system, IP addresses and push-notification tokens. Gameplay and transactional records capture bets, outcomes and VIP progression across our ten-level scheme from Bronze to Black Diamond. We receive and share necessary session data with providers such as Bgaming to ensure game integrity.
Why We Process Your Data
Data is processed to fulfil contracts with players - enabling account access, gaming sessions, payments and VIP rewards. Processing is also necessary for legal compliance, particularly KYC and anti-money-laundering obligations tied to our licence. We use information for customer support and to investigate disputes or irregular account activity.
Marketing and communication preferences are respected. We will send promotional content only if you consent or where permitted by law. You can manage push notifications and in-app messages through the app settings to control frequency and content relevance.
Sharing with Service Providers and Partners
To operate the service we share data with trusted third-party processors. These include payment processors, identity-verification vendors, fraud-detection systems and game providers. Each partner receives only the data necessary to perform their service and must meet contractual security requirements.
We do not sell personal data. Limited disclosures may be made to comply with legal requests from authorities or to protect the safety and security of the platform. Cross-border transfers occur due to our international operations, and we rely on contractual safeguards to maintain protection where laws differ.
Security Measures and Account Protection
Security is fundamental. We protect data with strong encryption in transit and at rest, strict access controls and routine security reviews. Account protection features include secure authentication, monitoring for suspicious activity and immediate response procedures to limit unauthorised access.
If you suspect unauthorised account activity, report it immediately through the app. Our fraud prevention systems will work to contain and investigate incidents while preserving confidentiality for affected players.
Your Rights and How to Exercise Them
You have rights to access, correct and request deletion or restriction of your personal data where applicable. You can withdraw consent for marketing at any time. Requests are processed through the account controls in the app or via the secure channels available once you are logged in.
When making requests, we apply verification steps to protect you and other players. This ensures personal data is only disclosed to verified account holders and prevents fraudulent requests that could compromise accounts or VIP benefits.
Retention, Deletion and Account Closure
We retain records to satisfy operational, legal and regulatory requirements. This includes transaction histories necessary to process withdrawals, VIP tracking across ten levels and forensic evidence for dispute resolution. When data is no longer needed, we securely delete or anonymise it.
To close an account, follow the account settings workflow in the app. Closure requests are validated and processed in a way that ensures outstanding obligations, such as pending withdrawals or responsible account checks, are properly handled before full data removal.
Mobile-First Privacy and App Features
Our app is central to the Royal Reels experience - optimised for fast deposits, push notifications and play on the move. App permissions are requested transparently and used only to deliver functionality such as notifications, secure login and improved compatibility with mobile devices.
Download and manage the app directly from the device store and control permissions through your phone settings. For more on the app experience and system requirements visit the app section of our site here.
Game Data and Provider Relationships
To provide over 3000 pokies and live dealer games we exchange session data with licensed providers like Bgaming and others. This exchange supports game performance, fairness checks and correct crediting of wins. Provider access is limited to the data strictly necessary for these purposes.
For details about our library and game providers see the games area of the site here. That page explains provider partnerships and the types of titles available across devices.
Contact and Complaints
If you have questions about how we handle personal data or wish to raise a concern, please use the secure contact methods inside your account. We aim to resolve queries promptly and to keep you informed through each step of any investigation.
Because we operate under a licence from the Philippines Authority, serious unresolved issues may be escalated to appropriate supervisory bodies. We will always seek to cooperate fully while protecting the confidentiality of account data and the integrity of the platform.